You Accepted My Money, When Do I Get My Order?

If your payment is received to us before 9am PST, Monday to Friday (not including holidays), your order will ship by the following day the latest. Payments that are received after 9am PST Friday and over the weekend (including holidays) will ship the next business day.  Depending on site traffic your order may take longer, usually processing will only take a day. We do not offer next day delivery or same day shipping. We do not ship on Canadian Holidays. We only process E-transfers from 9am to 5pm PST during regular business days.  Please note, your order will automatically cancel after 48hrs if no payment has been received. We will not be accepting payments for orders with incorrect payee names. Reference the payment guidelines found on your invoices for E-transfer details.

For example:

  • If we receive payment at 8:00am on Monday, your order will ship on Tuesday.
  • If we receive payment at 3pm or later on Tuesday, your order will ship Thursday.
  • If we receive payment at 10am or later on Friday, your order will ship Monday morning.

All times in the above examples are PST.

Nunavut and Northern members may experience slightly longer processing times. 

Still need help? Contact Us Contact Us