My Order is Missing Something/ I got the Wrong Item?

We apologize that your order isn't correct! Please inspect the box that your order came in completely, even under the flaps at the bottom, to ensure that the missing item is not hidden inside somehow.

If you are missing something:

Please DO NOT unwrap it from the vacuum sealed pack. We need a picture of your complete and unopened order as you received it. If you have already opened the package, please provide as many detailed pictures as possible and explain which product is missing. We will perform further investigation with our inventory and loss prevention teams to confirm with camera proof that the item was not packed on our end.

Send all photos and a clear description to [email protected] and allow 48 hours for the investigation to commence.

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